Returns & Exchanges
At The Lab Co., we want you to love your home essentials; however, if you are not completely satisfied, we offer a 30-day return window for most unused products in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.
Pack and Ship
Securely pack your items in their original boxes and drop the package off at any authorized carrier location.
Receive Your Refund
After our lab team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing