Frequently Asked Questions
Everything you need to know about our home essentials and your shopping experience.
What is the typical shipping timeline for home decor items?
Most orders are processed within 1-2 business days. Depending on your location, standard delivery typically takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Currently, The Lab Co. ships to the continental United States, Canada, and the UK. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for furniture and fragile goods?
We offer a 30-day return policy for most items in their original packaging. Please note that for large furniture or fragile glass items, a restocking fee may apply, and items must be securely packaged to qualify for a full refund.
How can I ensure the products are ethically sourced?
At The Lab Co., we prioritize sustainability. We partner exclusively with manufacturers who adhere to fair labor practices and use eco-friendly materials such as FSC-certified wood and recycled textiles whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm for orders over $200.
An item I want is out of stock. Can I be notified when it returns?
Yes! On the product page of the out-of-stock item, you can enter your email address to join our 'Back in Stock' notification list. You will be the first to know when the item is available for purchase again.